गोपनीयता नीति

Privacy Policy

Last updated: August 25, 2025

TRENDBOX operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). TRENDBOX is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect personal information from you in several ways:

Nepali customer checking tracking email TrendBox tracking dashboard interface
  • Contact details: name, address, billing/shipping address, phone, email.
  • Financial information: credit/debit card and financial account numbers, transaction details.
  • Account information: username, password, security questions, preferences.
  • Transaction information: items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled.
  • Communications with us: customer support inquiries.
  • Device information: device, browser, IP, network identifiers.
  • Usage information: interactions with the Services, including navigation patterns.

How We Use Your Personal Information

Your information helps us deliver a better shopping experience:

Nepali customer standing outside Support agent assisting customer
  • Provide, Tailor, and Improve the Services: process orders, remember preferences, manage account, arrange shipping, recommend products.
  • Marketing and Advertising: promotional emails, ads, personalized offers.
  • Security and Fraud Prevention: protect account, secure payments, detect fraud, maintain safety.
  • Communicating with You: customer support and effective communication.
  • Legal Reasons: comply with law, respond to legal requests, enforce terms/policies.

Other Key Sections

  • Disclosure to third parties: Shopify, vendors, business partners.
  • Children's Data: Services not for children under 16.
  • Security & Retention: retain info based on account and legal obligations.
  • Rights & Choices: access, delete, correct, portability, marketing opt-out.
  • International Transfers & Complaints.
  • Contact: official.trendboxnepal@gmail.com | Shanti Goreto ओरालो सडक, Kathmandu, 44600, NP.